Refund and Cancellation Policy
At QOQO Solutions and Software Services (OPC) Private Limited, we value your trust and strive to deliver high-quality business automation, software implementation, and digital solutions tailored to your needs.
1. Service-Based Refunds
Our services involve detailed consultation, planning, and execution stages. Hence, we follow the below refund policy:
- Once a project or service engagement is initiated and work has commenced (such as setup, configuration, or implementation), refunds are generally not applicable.
- If you wish to cancel a project before the start of the work, you may request a partial refund (after deducting any administrative or processing charges).
- In exceptional cases where QOQO Solutions is unable to deliver the agreed scope of work due to internal reasons, a pro-rata refund may be processed based on the portion of work completed.
2. Cancellation Requests
- Cancellation requests must be sent in writing to hello@qoqosolutions.com within 7 days of payment or before the project kickoff, whichever is earlier.
- Once the project has entered the execution phase, cancellations will not be accepted.
3. Refund Process
- Approved refunds (if applicable) will be processed within 10–15 business days to the original payment method.
- Processing time may vary depending on your bank or payment gateway.
4. Non-Refundable Services
- Custom software development or integrations already delivered.
- Training, consultancy, or one-time service sessions completed.
- Subscription or third-party SaaS licenses purchased on your behalf.
5. Contact for Refund Queries
For any questions regarding refunds or cancellations, please contact:
Email: hello@qoqosolutions.com
Address: QOQO Solutions, 9th Cross Road, Above Starbucks, Panampilly Nagar, Kochi, Kerala 682036